Terms of Service
Content Removal LLC · Last updated: August 10, 2026
1. Agreement
These Terms of Service (the "Terms") govern your use of www.contentremoval.com (the "Site") and the services provided by Content Removal LLC, a Wyoming limited liability company ("Content Removal," "we," "us"). By using the Site, booking a consultation or engaging our services, you agree to these Terms. Specific engagements may be governed by a separate written agreement or order form; where a signed agreement conflicts with these Terms, the signed agreement controls.
2. Definitions
"Services" means our content assessment, removal, de-indexing, monitoring, digital protection, and media placement (press and PR) services. For media placement services: we secure placements through established editorial relationships; specific outlets, publication dates and editorial designations (including any partner or sponsored labeling applied by an outlet) are subject to each outlet's policies and editorial discretion, and are confirmed with you before drafting begins. Placement fees compensate strategy, drafting and placement work as performed. "Removal Application" means one URL taken through our removal process: assessment, preparation, filing with the relevant platform, host, publisher or search engine, escalation and follow-through, with status reported to you. "Protection Plan" means a recurring subscription combining monitoring with a monthly allotment of Removal Applications. "Client Materials" means information, links, documents and evidence you provide in connection with your case.
3. Nature of the services — read this section carefully
We sell professional effort and expertise, not promised outcomes. A Removal Application is defined work we control: identifying the strongest removal ground, filing correctly, escalating persistently and reporting honestly. Whether content is ultimately removed is, in many cases, decided by third parties — platforms, publishers, hosts and search engines — whose decisions we do not control. Where removal grounds are clear-cut, our success rates are high; where a third party controls the outcome, we make no promise of removal, and you should be wary of anyone in this industry who does.
We are not a law firm. Content Removal LLC does not provide legal advice, and no attorney-client relationship is created by any engagement. Where your matter would benefit from legal counsel, we may recommend that you retain an attorney and, at your direction, coordinate with counsel you engage.
We choose our cases. We may decline or discontinue any engagement at our discretion, including any matter that, in our judgment, seeks to suppress truthful reporting of serious wrongdoing, involves unlawful objectives, or requires misrepresentation to a third party. If we discontinue an engagement for these reasons based on information you withheld or misrepresented, fees for work already performed remain payable.
4. Your responsibilities
You represent and warrant that: (a) all information you provide is truthful, accurate and complete in all material respects; (b) where a removal ground depends on rights you claim — such as copyright ownership, identity, or authority to act for another person or company — you actually hold those rights or that authority; (c) you will not use the Services for any unlawful purpose; and (d) you will respond promptly to reasonable requests for information or verification needed to progress your case. You acknowledge that filings we make on your behalf may include declarations made in reliance on your representations, and that false statements in such filings can carry legal consequences for you.
5. Fees and payment
Assessments. Initial consultations and exposure scans described as free are provided at no charge and without obligation.
Project work. Removal projects are quoted in advance, typically per link, based on complexity. Quoted fees cover the Removal Application process described in Section 3; they are earned by performance of that process and are not contingent on outcome unless your written proposal designates the item as success-based under Section 5A or your written agreement expressly states otherwise.
Protection Plans. Plans are billed monthly in advance with an initial three-month commitment, continuing month-to-month thereafter until cancelled with notice before the next billing date. Annual plans are billed at the equivalent of ten monthly payments. Monthly Removal Application allotments: unused applications roll over for 60 days, up to a maximum banked balance of one month's allotment. Standard-complexity links consume one application; high-authority or complex links consume two, or are quoted separately at member rates — weighting is confirmed with you before any credit is used. Additional links beyond your allotment are billed at your plan's overage rate. Pre-existing content identified at onboarding is quoted separately and is not covered by monthly allotments.
Refunds. Because fees compensate professional work as it is performed, fees for work already commenced or completed are non-refundable except where required by law or expressly agreed in writing. Prepaid, uncommenced work is refundable on request.
Late payment. We may suspend Services on accounts with overdue balances after notice.
5A. Success-Based Pricing
Scope. This Section applies to Removal Applications that your written proposal expressly designates as success-based. The written proposal issued to you following your assessment is the sole and authoritative statement of pricing, payment structure and coverage for your engagement; nothing on this website creates any commitment beyond it.
Payment structure. Each success-based item's fee is apportioned between an engagement component, due as stated in the written proposal and non-refundable once we commence work on that item, and a success component, due only upon verified removal of that item. The proportions and amounts of these components are those stated in the written proposal.
Verification. Removal is verified across major search engines as described in the closing report for the engagement.
Per-item basis. Each item is priced and assessed independently; fees for one item are unaffected by the outcome of another.
Re-filing. Where a removed item reappears at the exact same URL source we engaged on, we re-file at no additional charge. Content appearing at new URLs or on new sites constitutes a new matter, assessed separately.
Exclusions. Success-based pricing does not apply to: (a) suppression or de-ranking work; (b) monitoring services; (c) Protection Plan subscriptions; or (d) any item not expressly designated as success-based in the written proposal. No timeframe for removal is warranted for any item.
Sole remedy. Where a success-based item is not removed, the client's sole and exclusive remedy is that the success component of that item's fee is not due. No other liability arises from non-removal.
6. Confidentiality
We treat all Client Materials and the existence of your engagement as confidential, disclosing them only as needed to perform the Services (for example, in filings to platforms and search engines), to our bound service providers and advisers, or as required by law — as described in our Privacy Policy. You agree likewise to keep confidential any non-public methods, strategy documents and reports we provide, which are for your use only.
7. Intellectual property
The Site and all materials we create — reports, assessments, processes and documentation — are the property of Content Removal LLC or its licensors. We grant you a personal, non-transferable license to use reports and deliverables we prepare for you for your own purposes. You retain all rights in Client Materials, and grant us a limited license to use them solely to perform the Services.
8. Third-party platforms
The Services necessarily involve third-party platforms, search engines, hosts and publishers. We are not responsible for their acts, omissions, delays, policy changes or decisions, and nothing in these Terms constitutes a representation about how any third party will act in any specific case. Content removed by a third party may be re-posted by others; monitoring and re-filing services exist for this reason but do not guarantee prevention. Where an item was removed under success-based terms, our re-filing commitment in Section 5A applies only to reappearance on the exact same URL source we engaged on.
9. Disclaimer of warranties
Except as expressly stated in Section 5A, elsewhere in these Terms, or in a signed agreement, the Site and Services are provided "as is" and "as available," and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted or error-free, or that any particular content will be removed, de-indexed or suppressed; for items designated as success-based in a written proposal, Section 5A governs and your sole remedy is as stated there.
10. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill, even if advised of the possibility; and (b) the total aggregate liability of Content Removal LLC arising out of or relating to the Site or Services shall not exceed the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or willful misconduct.
11. Indemnification
You agree to indemnify and hold harmless Content Removal LLC and its members, officers and personnel from claims, damages and reasonable costs (including attorneys' fees) arising from: (a) your breach of these Terms; (b) materially false or misleading information you provide; or (c) filings made in good-faith reliance on rights or authority you claimed but did not hold.
12. Termination
You may end an engagement at any time by written notice, subject to payment for work performed and any remaining committed Plan period. We may suspend or terminate Services for non-payment, breach of these Terms, or the case-selection reasons in Section 3. Sections 5–11 and 13–14 survive termination.
13. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wyoming, conducted remotely where practicable, with judgment on the award enterable in any court of competent jurisdiction. Both parties waive any right to a jury trial and agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. Either party may seek injunctive relief in court for misuse of confidential information or intellectual property. If you are a consumer in a jurisdiction whose law grants you non-waivable rights or venue protections, nothing in this section limits those rights.
14. General
These Terms, together with any signed agreement and our Privacy Policy, are the entire agreement between you and Content Removal LLC regarding the Services. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer. We may update these Terms from time to time; material changes will be posted on the Site with an updated date, and continued use after changes take effect constitutes acceptance.
15. Contact
Content Removal LLC · Wyoming, United States
Email: team@contentremoval.com